Privacy & Client Rights
USA Compliance
Compliance for Xception USA Operations
Xception take your privacy very seriously. This section applies to Xception Group USA and includes Xception LLC (Wilmington, DE) and Xception PC (Santa Monica, CA). Our USA practices comply with the Health Insurance Portability and Accountability Act (HIPAA), the No Surprises Act, and all other applicable federal and state regulations.
Notice of Privacy Practices (HIPAA)
We value your privacy and adhere to HIPAA regulations to protect your personal health information. You have the right to access, correct, and control your medical information.
Key Highlights:
Information is used for treatment, payment, and healthcare operations.
Your privacy is protected through strict security measures.
You can request corrections or limit certain disclosures of your health information.
Good Faith Estimate (No Surprises Act)
Uninsured and self-pay patients have the right to a Good Faith Estimate of expected costs for services, per the No Surprises Act.
Key Information:
A Good Faith Estimate will be furnished when scheduling an appointment.
It outlines the costs of services to help you plan and avoid surprises.
For more details, visit https://www.cms.gov/nosurprises
For questions or to request a Good Faith Estimate, contact:
USA Privacy Officer:
Email: ianm@xceptiongroup.com
Phone: +1 (239) 810-0005
UK Compliance
Compliance for Xception UK Operations
This section applies to patients receiving care in the UK. Our UK practices comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring the privacy and security of your personal information.
Privacy Notice (UK GDPR)
We collect, use, and store your personal information in compliance with UK GDPR. Our Privacy Notice explains how we process your data and your rights under the law.
Key Highlights:
Your data is used only for healthcare and operational purposes.
You have the right to access, rectify, and request deletion of your personal data.
We adhere to strict data protection measures to safeguard your information.
Contact for UK Inquiries
UK Data Protection Officer:
Email: ianm@xceptiongroup.com
Phone: +44 7436 381261
Global Compliance Commitment
Xception is committed to meeting the highest standards of privacy and regulatory compliance, whether you receive care in the USA or the UK. For questions or concerns about our policies, please contact our compliance team.
Global Compliance Contact:
Email: ianm@xceptiongroup.com
Phone: +44 7436 381261
We are registered with the Information Commissioner as a Data Controller and our registration is ZB159924. Our registration can be found by searching at https://ico.org.uk/ESDWebPages/Search.
How Does Xception Collect Your Information?
We will collect information about you, either directly – when you provide it to us through using our services, or indirectly if you are referred to us by someone else (e.g. your employer or management team). If we receive referrals from someone else, it is their responsibility to ensure that you are aware and have no objections.
We also collect information about individuals who use our website. Our website privacy and cookie policy can be found below.
The information we collect about you will be stored on computer and electronic systems. The information includes Personal Data;
Name
Address
Date of Birth
Email address
Contact telephone number
Next of kin
Insurance information
GP details
as well as Sensitive Personal Data, where it is relevant to your use of the service;
Wellbeing / contextual information
Details of family members and relationships
Reason for accessing therapy
How Does Xception Use Your Information?
Xception will use your information in the following ways;
To receive and record an initial referral into the service
To review the referral and consider suitability for the service and allocation of a therapist
To record service take-up
To make the allocated therapist aware of the relevant details necessary to initiate a therapeutic relationship
To maintain records of the relationship and anonymised notes of the sessions
To obtain feedback via questionnaires
To perform clinical supervision and ensure that therapy is of good quality and our therapists develop their skills
To undertake some of these activities, your information may be shared internally across our team and externally (if we have consent). We will work to ensure that only the right people have your information and that they are only given the information they need.
What are your Information Rights?
Data protection law provides you with a number of rights that Xception is committed to supporting:
Your Right to Access
You have the right to obtain a copy of information held about you.
If you only require a particular part of your record, tell us and this can reduce the time it takes to provide itWe will respond to your request within one month of receipt or will tell you when it might take longer
We are required to validate your identity including the identity of someone making a request on your behalf
Right to Object or Withdraw Consent
We collect, use, store and share your information because we are permitted by law; in order to deliver your support, but you do have a right to object to us doing this
When we collect, use, store or share your information based on your consent, you have a right to withdraw that consent at any time
Our Data Protection Lead will be happy to speak with you about any concerns you have
Right to Correction
If information about you is incorrect, you are entitled to request that it be corrected. There may be occasions where we are required by law to maintain the original information. Our Data Protection Lead will talk to you about this, and you may request that the information is not used during this time
We will respond to your request within one month of receipt or will tell you when it might take longer
Complaints
You also have the right to make complaints and request investigations into the way your information is used. Please contact our Data Protection Lead or visit the link below for more information.
For more detailed information on your rights visit https://ico.org.uk/for-the-public/
Does Xception Use Profiling or Automated Decision Making?
No, Xception does not undertake automatic profiling or automated decision making in relation to your information.
Our Data Protection Officer will be happy to speak to you about this if you have concerns or objections.
Cookies Policy
What are cookies?
A “cookie” is a small text file that is placed on a website user’s device/computer hard drive by a website. There are various types of cookie and they may be essential or non-essential to the operation of the website but all have a purpose.
Website cookie acceptance
When you first visit our site(s) you can choose to accept or decline our non-essential cookies and you can adjust that choice at any time by clicking on the cookies pop up.
We will use a cookie to record if you have accepted the use of cookies on this website. This cookie will be stored on your device/computer if you have consented to our use of cookies by indicating your consent to the pop-up message on the website.
The cookies we use
The cookies we use on the website are:
Google Analytics are used widely by websites to collect information about how website visitors use a site. We will use Google Analytics cookies to collect information about how users use the website and to improve the website. Google Analytics collects information in an anonymous form and will not allow us to identify you or collect any personal information about you. Google Analytics does not track your internet activity after leaving the website.
More information about cookies:
The following links provide more information about cookies:
Amendment of this policy
We regularly review this privacy policy and may amend the content or wording from time to time to ensure it remains relevant and effective. You can see when it was last updated by checking the date at the end of the notice. The published version will be the applicable version.